Terms

Terms and Conditions

In effect from 14 September 2026

1. Binding booking

A booking becomes binding once it has been paid in full. 100% of the booking price is charged at the time of booking.

2. Cancellation

Cancellation is free of charge when made at least 28 days before the start of the stay. No refund is given for cancellations made later than that. Cancellations must be made in writing by email to info@naavachalet.fi.

3. Unused nights and interrupted stays

No refund is given for unused nights or for a stay interrupted for reasons attributable to the guest.

4. Arrival and departure times

Check-in is available from 4:00 PM (16:00), and check-out must be completed by 12:00 noon. Detailed instructions for collecting and returning keys or access codes are provided with the booking confirmation.

5. Quiet hours

Quiet hours are observed between 11:00 PM and 7:00 AM (23:00–07:00) to ensure a peaceful stay for other guests and neighbours.

6. Use of the property

The guest is responsible for appropriate use of the property and for the conduct of their party. No more guests may stay at the property than the number stated in the booking, and this number may not be exceeded without prior agreement with the host. Subletting the property or transferring its use to a third party is prohibited. Use that causes a disturbance may be stopped without refund.

7. Pets

Pets are not allowed on the property unless bringing a pet has been specifically agreed with the host in advance.

8. Property and damages

The guest must treat the property, its furnishings, equipment and other belongings with care. Any damage or breakage must be reported to the host immediately. The guest is liable for any damage caused, and the amount of compensation will be agreed on a case-by-case basis according to the extent of the damage.

9. Smoking and open flame

Smoking indoors is prohibited. Open flame (including the fireplace, sauna and outdoor hot tub) must be used in accordance with the property's instructions and with general caution.

10. Linens and cleaning

Linens, towels and final cleaning are included in the price unless the property's listing states otherwise.

11. Complaints

Any remarks or complaints regarding the property's furnishings or condition must be reported to the host immediately during the stay, so that they can be addressed while the guest is still there. Complaints made afterwards cannot be taken into account to the same extent.

12. Force majeure

In force majeure situations we act reasonably and in accordance with applicable law.